One think many of you may have never done is to have worked in a computer retail store like CompUSA. I get customers day in and day out that will moan and cry over a piece of software that they THOUGHT would do what they want.
The problem is that they don't read the box, or find information on it over the internet.. they look at the pretty pictures on the front of the box.
BTW, most computer problem are the result of the user, who likes to use new software as a scapegoat ("I installed Unreal Tournament and it gave me a virus!").
Then again, what do you expect from someone who will argue until they day he died that he just installed 128 ghz of ram in his modem? The majority of customers, and end users for that matter, are idiots.
Re: Giving Back
I know what you mean. I used to run a website back in the day and I was flamed daily because I didn't have enough content, reviews, or just because I used a link button that they didn't particuarly like. These kids do need to grow up, but you as a person needs to learn how to ignore these people and not let them get to you.
Try adding a mail filter that filters out email that is in all caps. 0r m4yb3 7ry 70 bl0ck 1337 sp34k! =)
Then you shouldn't have as many on your back.