OpenTicket functions as an incident manager, handling trouble-tickets and providing a mechanism for the resolution of all incidents. More specifically, openTicket serves as the Service Desk interface and handles the life cycle of incidents and service requests. The focus of openTicket is speed and efficiency. Unlike other call-tracking tools which offer a plethora of text fields, pull-down menus, and associated data, openTicket's interface is stripped down as much as possible without sacrificing key information. The benchmark used to determine efficiency is the 30-second test. If you know the user's name and you know the issue, it should take no longer than 30 seconds from the moment you begin looking up the user to the moment the ticket (including all relevant information) has been created and entered into the database.