I too have reported bugs for years. I also report web form errors and bad links. Usually I get a decent response or no response. Occasionally I get the damnedest responses. They are the rudest responses I've ever encountered. When I receive one of these I create a message that quotes all of our coorespondence and a well-formed inquiry directed to management-type as to whether this is the appropriate way to respond to a customer or potential customer. Then I send that message to every single address I can find for a given company. If you want to make an ass out of yourself to me in private email, you'd best be prepared for all your co-workers and supers to hear about it. I always get a good response to these messages from some sort of management-type person.
Has anyone else never had a single problem that Andrew points out? Or does anyone else not see any of what he points out as a problem? I've been building from source for a helluva long time and I have yet to find a auto* problem that didn't have a simple fix. Is anyone else NOT have problems?