Gotta agree with this.
> System Administrators need to help and
> teach and fix and say "You're welcome"
> to the End Users every once in a
> Can't we all just get along?
Thing is, theres more than one way to do it. Instead of training sessions, why not make training packs? i.e., a few sides of paper detailing the common problems. Flowcharting is great for this. Make a big flowchart cutting out all the common problems and at the bottom if the problem is not solved then write 'please phone me'.
The thing is, end users are not inclined to take time out of their day (unpaid) when they do enough work as it is. I appreciate where you're coming from but unless you translate common solutions into a format a regular user will understand then they will want their hand holding the whole time.