GnuDialer is a predictive dialer for contact centers. GnuDialer currently supports inbound, outbound, open/closer, and auto campaigns. It has a multi-process object oriented design and uses the Asterisk PBX. Gnudialer is separate from any agent interface or CRM, but does include a capable (Java-based) CRM application that uses Firefox, Internet Explorer, and Mozilla.
Very very awesome and useful program.