Re: No, this is not right
You can't expect too much from the user. From the user's point of view, they want to be able to just turn it on and do whatever they need to do. You can expect user's do read FAQ's or read manuals.
This is not black and white however. If a person's position was an office clerk and they had to type letters all the time, you would expect them to know how to use sections and styles. However, the users should not need to perform maintance operations. It may seem simple to you, as a system admin, but some users find this things extremly complex. For example, at the university I go to there is a photocopier. When ever I need to use it, I have to work out the oriented of the page required, how to get the zoom I need, and when finished how to reset the settings. Being generally interested in such devices I will explore the use of the photocopier. But if you were to get an education student for example, all they want to do is copy the page.
It is important to realise this, and this is why you have been employed as an system admin. Although they may not make this clear when you apply for a position, system admin should expect this from users. It's an unwritten rule about the job. All jobs have this sorts of things, so stop whining.
And before you flame me, I would like to point out that I'm also a system admin. I run two NT machines with IIS and Exchange, DNS, DHCP service for 12 machines. A gateway with routing software. A linux box web caching proxy, another linux web server with email, dns, nntp. And a third linux machine with SAMBA and a number of other services. Thank.
command line vs gui
in regards to being able to call up the command-line interface when saving. Why not intergate command-line functionality into the gui. For example why not have path name completion in the filename text box. So a user can use either the gui or command-line. I feel that gui need to have the power of command-lines, but I'm still yet to witness this. Another idea I have is, a find file dialog (like that in windows explorer) that allows for regular expressions. Why give up the command-line for a gui interface when we can have the command-line built-in the gui.