Re: Well, it depends
> This discussion seems to have become
> far too generalized. Just a suggestion
> of a liitle more scope.
> If a product will be used by few
> customers that can be trained and the
> usage load is small, it may be way too
> expensive to go messing with the
> However, if the target user is
> grandmas and grandpas all over the
> world, the customer is always right.
> In the example given above, about the
> missing page and all, the lead guy/gal
> probably needs an adjustment of
> attitude, however sending the lead's
> email account a HUGE BMP (okay a lightly
> compressed jpeg will do) of a snapshot
> of the missing form will help in the
> attitude adjustment. In other words,
> provide the evidence and the response
> from the developer changes.
> The right answer is: it depends.
i'll have to go ahead and say that i agree with this
blatantly obvious fact 100% :) as human nature has
dictated, everyone is different - be it a radical or
miniscule difference - it doesn't matter what the
difference is; one can many times find patterns
between the users/customers/tech support/whoever
is having a problem to begin with/etc but one will
never truely know the answer to everything unless
they concede that no matter how many patterns they
pick up (both technologically and socially) that they
should always go in with a shield of some sort that
they should never assume. of course, this isn't a
perfect world but inch by inch....
Re: You must have crappy programmers.
> A lot of times it is the users fault
> or the browsers fault (some versions of
> IE are a real pain) but it's your job to
> check it out and fix it. If the users
> all seem to be doing the same things
> wrong maybe you need to do a usability
> study. If it's the browser you have to
> learn to work around those errors.
actually, a good majority of the time if the problem
appears to be browser-related, it will fall back to
shoddy web development. everything revolves in a
tree-like fashion at some point or another. if
assumption is what you're after than you probably
make a good ass out of u and me. :) there are so
many angles to which one can do things, and that's
usually dependant upon the work environment itself:
if most people are used to working a certain way that
is generally accepted and sufficient, then perhaps it
should be re-applied to itself in order to extend.
other times it is necessary for a complete restructure.
that can require days/weeks/months of new-hires
and interviews which can further drag things on and