Re: (new information) Re: Do not buy not use this product! Support sucks!!
> OK, this is getting really silly,
> start from the top shall we.
> 1. Dick morrell is no longer with
> smoothwall & his supporters are very
> outspoken.% % 2. Smoothwall.org has forums & IRC
> mailing lists for community use,
> smoothwall.net (the corporate one)
> paid support available on
> ONLY. The two sites do not give
> for the other site.
> 3. Support at smoothwall.org is very
> friendly & provided by people who
> volunteer their time to help. (...)
> Thank you Samuel for saying partially
> what was on my mind while reading these
> posts. I offered FREE technical support
> for FREE software online for a few
> years, so I know what it is like being
> on the other side of technical problems.
> There will always be those users who
> have a problem and when they don't get
> the answer they want from someone
> offering FREE support, they get quite
> irate. Often times, they go so far as
> to spread rumors and often flat-out lies
> to discourage others from using the
> product. I do not know Mr. Morrell, nor
> have I dealt with him at all so I have
> no opinion one way or the other about
> him. However, I do have some friends
> who were made out to seem just as bad
> though they are some of the nicest
> people I know.
> SmoothWall is a great firewall.
> However, if you download any FREE
> software and want some technical
> support, don't expect award-winning free
> support. RTFM
well put, guys. But still, how can you expect people to want your software if there's no good support? o_O