PR Suicide Is it just me, or is the bulk of the companies these days committing pr suicide? What, they think just because Microsoft gets away with it, everyone else can?
Re: Missing a couple of points > Agreed. Still, that doesn't excuse a > programmer, > technician, support rep, etc from > blindly assuming > that a problem is a customer...
Missing a couple of points Well, here is one of the major problems I have seen. When was the last time a 'customer' or 'user' for that matter ever told you what they really did or...