Re: Impressions on RT
I am on a redhat 8 box and I agree the dependancies suck for this app. I still have not gotten them all sadisfied. And at this point am giving up...
> First of all, it's not for the faint of
> heart. First daunting task is fulfilling
> its "myriad dependencies"; i
> kid you not, these number in the tens of
> perl modules needed to run the thing.
> While the included script uses the CPAN
> module to automate most tasks, some of
> them might fail and it takes a bit of
> intervention to finish installing
> required modules; in my case, it was
> unable to instal HTML::Mason (and it's
> quite an important dependency) so I had
> to install it by hand.
> Next, you're left to wrestle with
> mod_perl, which is a pretty hairy beast
> by itself. On a Red Hat 7.2 box,
> mod_perl is installed as a DSO loadable
> module, and, as RT's documentation
> states, this configuration is not
> advisable; indeed, apache simply crashed
> when rt's configuration was present in
> httpd.conf. RT's recommendation is to
> compile mod_perl statically, again, a
> task not fit for beginners as it entails
> downloading and compiling apache and
> mod_perl from source.
> I ended up ditching mod_perl and going
> the mod_fastcgi route, which worked fine
> and voila, there was my functional RT
> Once RT is working, you'll be faced with
> a system that's so versatile, it can be
> intimidating. It's well thought-out, and
> has plenty of options, but could be a
> bit overkill for many needs.
> However, anyone brave enough to face the
> daunting installation process, and
> patient enough to learn all the
> intricacies this system has, will be
> rewarded with a jaw-droppingly
> impressive tool for request management.
> Once I finished the installation and
> played with the system a little, I
> demoed to the staff here and they were
> all awed at how RT keeps track of
> *everything* and lets us use all that
> accumulated knowledge to solve problems
> easier and faster, and most important,
> with a degree of accountability we'd
> only dreamed of.
> Highly recommended, assuming you have a
> competent geek available for