Maybe so, maybe not
There is a reason you have a hard time motivating
people to maintain their computers themselves.
Different people have different reasons. Most
revolve around people's perceptions that their
skill sets are what gets their job done, and
that anything which prevents doing just what
they expect themselves to be doing is
You can't change people. I've found the best
way to deal with it is just to grin and bear
it. There are some who don't learn, and some
who do. Taking time to explain the cause of
the problem while you are fixing it, or just
after, is much better in getting the
open-minded ones to go along.
You can't force others to do what you want.
The only other solution is to get big enough
in your company to mandate computer training,
and get all the managers to schedule their
employees for it. And you will still have
Most people are so disinterested and their
jobs are so distinct from computer user skills
that they can't learn the complex behaviors
without constant repetition - just like you