OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Akeni Messenger Jabber Edition is a cross-platform client for Jabber compliant servers. It features an XML-based messaging protocol, private chatting, conference mode, broadcast messages to groups of people, message log, a typing indicator, a full-featured rich-text editor, emoticons, and powerful online presence management.
Most (if not all) email management software currently uses storage formats that are not suitable for direct archiving. Xineo XMA (XML Mail Archiver) aims to provide a simple way to archive messages in XML under a well-specified schema, in order to make this data durably and easily accessible to users and third-party software. In order to handle as many input formats as possible, it relies on the JavaMail API, which means that it is able to archive mails from POP3 and IMAP servers, MBOX, MailDir, and MH file formats using third-party providers (MBOX included with XMA distribution), as well as any JavaMail supported mail providers. XML schemas are specified using XSchema. The distribution also includes sample XSLT and CSS stylesheets that can be used to visualize the exported messages.
Simple Groupware is a complete enterprise application offering email, calendaring, contacts, tasks, document management, synchronization with cell phones and Outlook, full-text search, and much more. Simple Groupware combines standards like RSS, iCalendar, vCard, IMAP, POP3, SMTP, CIFS, CSV, WebDAV, LDAP, and SyncML under one platform. Unlike other groupware software, Simple Groupware contains the programming language sgsML to enable the quick customization and creation of powerful Web applications.
GroupServer is a Web-based mailing list manager designed for large sites. It provides email interaction like a traditional mailing list manager but also supports reading, searching, and posting of messages and files via the Web. Users have forum-style profiles, and can manage their email addresses and other settings using the same Web interface. It has supports features such as Atom feeds, a basic CMS, statistics, multiple verified addresses per user, and bounce detection, and is able to be heavily customized.
MillScript-VFS is a URI-based virtual filing system for Java. It allows protocol independent access to files and folders with complete platform independence. The intention is to support any protocol and archive supported in Java, with features such as memory and disk-based caching of file content and folder listings. The API can also support artificial filing systems, such as an XML document viewed as a filing system.
PigeonReader is the Web mail client of the PigeonAir project, a solution for easily building clustered, scalable, and modular email services. PigeonReader is completely UTF-8 compliant, allowing any charset to be used. It is based on XML, which allows skins and themes to be easily written using the XSLT language. It was written to be easily used in a cluster of Web servers, where multiple and different domains are to be managed transparently to the end user, possibly with different skins, features, and configurations.
Snippetory is a general Java template engine based on passive templates. In passive templates, template code and logic are clearly separated from each other. The templates contains very simple mark up. By removing logic, templates are directly accessible, fully parametrized, and free of context, and can easily be reused. Navigation, code competition, and structuring of the code with methods and classes are supported.