RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Tiki Wiki CMS Groupware is a full-featured, Web-based, multilingual, tightly integrated, all-in-one wiki, CMS, and groupware. Tiki can be used to create all kinds of Web applications, sites, portals, knowledge bases, intranets, and extranets. Tiki offers a very large number of features "out-of-the-box". It is highly configurable and modular. All features are optional and administered via a Web-based interface. Major features include a robust wiki engine, news articles, discussion forums, newsletters, blogs, file and image galleries, bug and issue trackers, a link directory, polls/surveys and quizzes, FAQs, a banner management system, calendar, maps, mobile access, RSS feeds, a category system, tags, an advanced themeing engine (Smarty), spreadsheet, live support, shoutbox, inter-user messaging, menu generator, advanced permission system for users and groups, internal search engine, external authentication support, and more. It was formerly named TikiWiki.
Projectory is a platform-independent, Web-enabled project management tool designed to track software projects through all phases of the development lifecycle. It tracks effort expended by developers across multiple teams, projects, and activities, and is suitable for small or large software development groups. Projectory provides accurate metrics of current development activity and lets you mine historical data to improve estimation on future projects.
Network Management Tool makes it possible to quickly find vital information about any of your network devices such as serial numbers and support contact information. A log is kept for each device so that you can enter service information. An automatic export feature that will create a spreadsheet or database-ready file is also provided. Each list is easily edited with a Web interface.
Job Costing Software is a Web-based job costing product makes it easy to view or update job costs quickly. Users can view their project cost status in real time to make more accurate decisions, and can export costs to an Excel spreadsheet for reporting or printing. Two user levels allow suppliers to enter costs directly without the ability to edit other costs.
ProjectCoordinator is a Web-based collaborative workspace for project and workgroup management. It features effective information handling, and allows you to share a common document archive and quickly create a knowledge bank for the workgroup or project. It facilitates work according to a common project plan. It allows you to access the same meeting calendar and to share project news, developments, and results. The service can be used as an ASP-service, or a license can be acquired to run the software at the customer's preferred server location.
Contractor Software allows contractors to manage their projects and interact with customers online. A contractor can post each task of a project. Each task has a start date and estimated completion date. The client can then always know where the project is and leave comments for the contractor on each task. The contractor can also reply to the client with a follow up comment. This enhances communication and also leaves a record for reference later.