Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.
Tiki Wiki CMS Groupware is a full-featured, Web-based, multilingual, tightly integrated, all-in-one wiki, CMS, and groupware. Tiki can be used to create all kinds of Web applications, sites, portals, knowledge bases, intranets, and extranets. Tiki offers a very large number of features "out-of-the-box". It is highly configurable and modular. All features are optional and administered via a Web-based interface. Major features include a robust wiki engine, news articles, discussion forums, newsletters, blogs, file and image galleries, bug and issue trackers, a link directory, polls/surveys and quizzes, FAQs, a banner management system, calendar, maps, mobile access, RSS feeds, a category system, tags, an advanced themeing engine (Smarty), spreadsheet, live support, shoutbox, inter-user messaging, menu generator, advanced permission system for users and groups, internal search engine, external authentication support, and more. It was formerly named TikiWiki.
TWiki is a flexible, powerful, and simple Web based collaboration platform. It is suitable for dynamic intranets and knowledge bases, and for sharing and managing documents and collaborative projects. It resembles a normal Web site, but every page can be changed from a browser. It features automatic link generation, full text search, group authorization, Web forms, reporting, change notification, file attachments, revision control of pages and attachments, a modular templating system with skins, hierarchical navigation based on the topic parenting feature, and more. Plugins can be used to enhance the program and build groupware applications.
Plone is a content management system that is simple to set up, maintain, and modify. It is designed to be a corporate-ready content management system. It is ideal as an intranet and extranet server, as a document/Web publishing system, and as a groupware tool for collaboration between separately located entities. It aims to be a proper content management and publishing system, sharing the same qualities as Teamsite, Livelink, and Documentum.
Nuxeo Platform provides a framework and set of components to address document management and collaboration needs, including metadata/taxonomies, versioning, lifecyle management, workflow, relations, searching, reporting, transformation, auditing, and retention. Its flexible extension system, based on OSGi, allows developers to quickly configure and extend the platform by creating new components. Its default Web user interface, based on the JSF standard, uses AJAX to create a pleasant user experience. It can also be accessed by a rich client interface through the use of Web services, for instance using the Eclipse-based Nuxeo RCP rich client platform.
Interleave is a Web-enabled business process automation application. It enables you to model your business process like purchasing, project management, and contract management and make it available online. It's meant to replace processes which currently rely on paper, email, or spreadsheets and it has a very good workflow engine. You can create invoices, export to RTF and PDF based on templates, export to MS Excel, interpret incoming email, and publish your data to the Web.
RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.