OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Dar is a shell command that makes backup of a directory tree and files. Its features include splitting archives over several files, DVD, CD, ZIP, or floppies, compression, full or differential backups, strong encryption, proper saving and restoration of hard links, extended attributes, file forks, Door inodes, and sparse files, remote backup using pipes and external commands (such as ssh), and rearrangement of the "slices" of an existing archive. It can run commands between slices, before and after saving some defined files or directories (for a proper database backup, for example), and quickly retrieve individual files from differential and full backups. Several external GUIs exist as alternatives to its CLI interface, like kdar, DarGUI, SaraB, etc.
Hiawatha is a secure and advanced Web server for Unix. It has been written with security as its main goal. It features advanced access control, prevention of SQL injection and cross-site scripting, banning of clients who try such exploits, the ability to run CGIs under any UID/GID you want, and many other features. These features make Hiawatha an interesting Web server for those who need more security than what the other available Web servers are offering. Hiawatha is also fast and easy to configure.
PowerDNS Authoritative Server is a high-performance authoritative nameserver with a host of backends. Besides plain BIND configuration files, PDNS reads information from MySQL, Oracle, PostgreSQL, SQLite, MongoDB, and many other databases. Backends can easily be written in any language, and a sample Perl backend is provided. PDNS powers around 30-40% of all domain names in many parts of the world, including >90% of all DNSSEC domains in Europe.
rsync is a replacement for rcp (and scp) that has many more features. It uses the "rsync algorithm" which provides a very fast method for remote files into sync. It does this by sending just the differences in the files across the link, without requiring that both sets of files are present at one of the ends of the link beforehand.
centericq is a text mode menu- and window-driven IM interface that supports the ICQ2000, Yahoo!, AIM, IRC, MSN, Gadu-Gadu, and Jabber protocols. It allows you to send, receive, and forward messages, URLs, SMSes (both through the ICQ server and email gateways supported by Mirabilis), contacts, and email express messages, and it has many other useful features. An internal RSS reader and a LiveJournal client are also provided.