OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Jledger is a Java Business Accounting API that consists of invoicing, general ledger, stock/inventory control, and other business APIs that will assist Java developers in building business software with ease. It will take care of the business logic like accounting double entry, Stock Balance and management (FIFO), etc., and seamlessly integrate each part of business operation as a whole.
check_nwc_health is a plugin for the Shinken (or Nagios/Icinga) monitoring system. It is used to check hardware health, environment, interfaces, pools, uptime, etc. of a great range of the most popular network components like switches, routers, firewalls, proxies, load balancers, etc. Currently it can monitor: Cisco IOS, Cisco Nexus, F5 BIG-IP, CheckPoint Firewall1, Juniper NetScreen, HP Procurve, Nortel, Brocade 4100/4900, EMC DS 4700, EMC DS 24, Allied Telesyn, and Blue Coat SG600.