OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Babeldoc is a framework and set of applications to process documents for business-to-business and other Internet/integration applications. It is primarily intended for text documents, especially XML, but supports a wide range of operations and data types. It has a sophisticated journaling system that supports replaying and reprocessing. Babeldoc is pipeline based and supports numerous ways to combine the pipeline stages in a dynamically reconfigurable fashion. It has a GUI and a Web-based console for document processing and monitoring, and comes with tools for the tranformation of flatfile data to XML, archival, and cryptography. Additionally it is able to scan various data sources based on sophisticated constraints.
edit-on Pro is a cross-platform, in-browser, WYSIWYG editor Java applet which enables XHTML content authoring with XML markup. The editor is compact, powerful and requires no special libraries or client plugins. It includes CSS support, table editing, a spelling checker, multi-language support, and features an API that allows full customisation and seamless integration into Web-based applications. It perfectly complements content management systems, e-learning, knowledge management systems, and CRM. A free trial version is available for download and includes complete developer samples and a comprehensive integration manual.
xSiteable is a complete all-you-need package for creating sites that are fully relational, open source, fully templating-enabled, using only XML-based technologies to help you create complex sites on the fly. It packs such features as topic maps, notation for content, and the fast Sablotron xslt parser.
The edit-on JavaBean SDK is a customizable, feature-rich JavaBean that allows developers to add WYSIWYG editing functionality to their AWT- or Swing-based applications. It features an intuitive word processor-like user interface that enables XHTML content authoring with XML markup, and has a royalty free run-time license.
EditLive! is a cross-platform, browser-based Web content editor with a Word-like WYSIWYG interface. Key features include a live spell checker and advanced table and nested list support. It produces content that complies with Section 508 and W3C accessibility, key XHTML and CSS standards. It is designed for use with Web content management, knowledge management, and e-learning applications. Integrations for major CMS platforms and business solutions including IBM Workplace Web Content Management, Vignette, EMC (Documentum), Percussion, FileNet, Open Text, Ektron, Ingeniux, Stellent, vCampus, and Schoolwires are also available.
SHORE (Semantic Hypertext Object Repository) is a hypertext repository that stores data about documents and data described by documents. Access to this information is provided as hypertext. The repository stores objects that appear in documents, together with their relations in a semantic net. Hypertext navigation follows these relations in the semantic net. The SHORE server works as an HTTP server, and the client is a standard Web browser. The repository uses PROLOG as its query language and the XSB system as its query engine.
PXSL ("pixel") is a convenient shorthand for writing markup-heavy XML documents. It provides XML authors and programmers with a simple, concise syntax that they can use to create XML documents. For more advanced users, it offers customizable shortcuts and sophisticated refactoring tools like functional macros that can markedly reduce the size and complexity of markup-dense XML documents.
EZ Reusable Objects (EZRO) is a Web application that can be used by non-technical staff to manage content as "objects." Content objects containing text, video, and audio can be shared, modified, and re-styled to appear via a traditional Web site, an on-line course, an innovative "Coach," or as a community of interest site. It is highly scalable and can be used for public Web sites, secure environments, and private intra/extranets.