OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
NetUP UTM is a universal billing system for internet service providers of any size. Its modern approach to traffic accounting makes the system compatible with all popular platforms and network devices. Its key features include realtime traffic processing, Cisco Netflow and IP Accounting data collection, support for RADIUS authentication, and cross-platform compatibility. The core of the system is a smart and reliable accounting engine working directly with network equipment. It supports up to 100,000 users at a total speed of up to 3 Gbps. A flexible ratings engine and efficient administration tools make UTM a complete solution for IP/VoIP/WiFi/dial-up billing.
The Enhanced File Crypt/eXtended File Stealth System (EFC/XFSS) makes your uploaded files safe on the server so that no one can read them without knowing a few details to decipher the files. It generates different obfuscated names and encrypted files so no one will know what the original format or name was.