OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Bayonne is the telephony server of the GNU project. It offers a script-driven threaded multi-line state event telephony service on GNU/Linux, xBSD, and Microsoft Windows for building voice response systems, and uses telephony plugins for runtime driver configuration. It also features "TGI" for making Perl applications "telephony aware". It may be used to build telephony-based system administration, home automation, automated attendant, v-commerce, and voice messaging systems.
The Alamin GSM SMS Gateway is a group of daemons that allows you to send/receive SMS messages from any GSM device that supports AT+ commands (GSM modems or GSM mobile phones) or supported by Gnokii. A client program allows you to send messages from any IP client. An SMTP interface is provided to allow MTAs to send SMS directly to the GSM network. IMP (Incoming Message Processor) modules allows you to extend functionality to implement banking, network administration, bd querys, etc. from a GSM mobile phone.