SysAid is a dynamic and highly intuitive software solution for small to medium-sized organizations. It provides extensive helpdesk, asset management, monitoring, reports and analysis, knowledgebase, live chat, and IT benchmarking applications in a simple, attractive, and easy-to-use package. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing, and monitoring your organization's network (SNMP devices, hardware, software, and change history) and raising early warning alerts (email, SMS).
KeyOS is an integrated IT management platform compliant with the principles behind ISO 20000. Easily expandable through a plugins system, it provides a wide set of management consoles and dashboards, and interoperability with other tools used by system administrators. It provides a Windows and Linux agent to provide inventory and monitoring of hardware assets, a Centreon-Nagios connector, monitoring for anti-virus and backup programs, remote assistance, a help-desk and ticketing system with request routing, escalation, and SLA management, VoIP integration, automated translation, time-sheets, and intervention reports, and more.
Network Tracker and Management is a Web-based network management application. It can store information about all of your network devices, and allows you to track all changes and updates made to the device. Having this information readily available will enhance your ability to troubleshoot network problems.
Reliable Response Notification provides guaranteed delivery of critical messages to a wide range of devices. It guarantees that every emergency will have one, and only one, person responding and taking charge of the recovery. For integrated services, like some network monitors, help-desk packages, and security suites, Reliable Response Notification allows the user to update records via their mobile devices. It is available as either a standalone server or as a hosted service.
Helpcore is an enterprise grade help and servicedesk application. It acts as a central information hub for everybody that is involved in the help and service desk process. Managers can see overview and decision making information, system administrators can see the status of their network and software, and users can see the current status of their problems.
ProM is an extensible framework that supports a wide variety of process mining techniques in the form of plug-ins. Plug-ins currently support the import of and the conversion between several process modelling languages, including Petri nets (PNML, TPN), EPCs/EPKs (Aris graph format, EPML), and YAWL. Mining, analysis, and log filtering plug-ins are also available.
PACT is a LAMP-based application to manage connections and circuits for business partners, affiliates, and branch offices. The system tracks telecommunications circuits so that a company keeps track of which circuit is used for what purpose. The system also allows you to do cost comparison with average industry cost for a specific circuit type. This is to ensure you are not paying your service providers more than others. The system provides many graphical reports to analyze circuit types, cost comparison, partners, and so on.
Network Management Tool makes it possible to quickly find vital information about any of your network devices such as serial numbers and support contact information. A log is kept for each device so that you can enter service information. An automatic export feature that will create a spreadsheet or database-ready file is also provided. Each list is easily edited with a Web interface.
nexB OpenAssets is a tool for inventorying, managing, and monitoring applications, software, hardware, networks, and generally any IT asset. It is designed so that system administrators, IT, and finance can determine what they have, how it is configured, what it is used for, and how much it is being used, so that informed decisions can be made. It complements existing network management software, integrates with a growing number of protocols and tools, and features no-agent discovery and inventory, configuration management including dependencies and correlation, monitoring, and reporting. It makes extensive and innovative use of XML, Xpath, and Xquery.