OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
BrowserExpress is a Web-based e-mail client. BrowserExpress provides a Web browser interface to any mail server, giving all your users Web-based e-mail from any Web browser. The BrowserExpress interface is fully customizable to support your branding, banner advertisements, and language choice. BrowserExpress implements POP3, SMTP, LDAP, and MIME standards.