OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
HTTrack is an easy-to-use offline browser utility. It allows you to download a Web site from the Internet to a local directory, building recursively all directories, getting HTML, images, and other files from the server to your computer. HTTrack arranges the original site's relative link-structure. Simply open a page of the mirrored Web site in your browser, and you can browse the site from link to link, as if you were viewing it online. HTTrack can also update an existing mirrored site, and resume interrupted downloads. WebHTTrack is a Web-based GUI for HTTrack.
PDFreactor is a formatting processor to convert HTML and XML to PDF. It uses Cascading Style Sheets (CSS) to define page layout and styles. It allows you to dynamically generate PDF documents such as invoices, delivery notes, shipping documents, or print versions of Web content on-the-fly. Vector graphics (SVG), barcodes, MathML, XSLT, and CMYK colors are supported. All common J2EE application servers are supported. Complete .NET, PHP, Perl, Python, and Ruby APIs are included. Direct integration into automatic build processes using Apache Ant is also possible.
QuHelp is a command-line program that scans a directory with HTML formatted text files and builds a help site using that directory's content and a template. A default template is included, but any template can be specified. QuHelp adds a nice expandable tree view of the help site's contents, a navigator, permalinks, and other useful stuff for browsing the help site.