OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Simple Groupware is a complete enterprise application offering email, calendaring, contacts, tasks, document management, synchronization with cell phones and Outlook, full-text search, and much more. Simple Groupware combines standards like RSS, iCalendar, vCard, IMAP, POP3, SMTP, CIFS, CSV, WebDAV, LDAP, and SyncML under one platform. Unlike other groupware software, Simple Groupware contains the programming language sgsML to enable the quick customization and creation of powerful Web applications.
DocumentBurster is a tool for report distribution: split, merge, email, and FTP your reports. It has report delivery for Crystal Reports, SSRS Reporting Services, MS Access, Cognos, PeopleSoft, and SAP. It has report bursting for Pentaho, JasperReports, and BIRT. It can upload reports to MS SharePoint.
Distributed Checksum Clearinghouse (DCC) is a system of clients and servers that collect and count checksums related to mail messages. The counts can be used by SMTP servers and mail user agents to detect and reject bulk mail. DCC servers can exchange common checksums. The checksums include values that are "fuzzy", or constant across common variations in bulk messages.
msmtp is an SMTP client with a sendmail compatible interface. It can be used with Mutt and other MUAs. It forwards messages to an SMTP server which does the delivery. Features include various SMTP AUTH methods, TLS/SSL-encrypted connections (including support for client certificates), support for multiple accounts, DSN, and IPv6 support.
email2trac is a utility that converts email messages to Trac tickets. It features HTML message conversion, attachments, updating of tickets via email, command line options, a configuration file, Unicode support, spam detection, workflow support, and support for FullBlogPlugin and DiscussionPlugin.
Enigmail is an extension for the mail client of Mozilla, Netscape 7.x, and Mozilla Thunderbird that allows users to access the authentication and encryption features provided by the popular GnuPG software. It can encrypt/sign mail when sending, decrypt/authenticate received mail, and import/export public keys. It supports both the inline PGP format and the PGP/MIME format, which can be used to encrypt attachments, and is cross-platform, although binaries are supplied only for a limited number of platforms. Enigmail uses inter-process communication to execute GPG to carry out encryption/authentication.
The Anti-Spam SMTP Proxy (ASSP) Server project aims to create an open source platform independent SMTP Proxy server which implements whitelists, Bayesian, and virus filtering to help stop unsolicited commercial email (UCE). Anti-spam tools should be adaptive to new spam and customized for each site’s email patterns. This easy to use tool works with any mail transport and achieves these goals requiring no operator intervention after the initial setup phase.
mpop is a small, fast, and portable POP3 client. Its features include header-based email filtering (filter junk mail before downloading it), delivery to mbox files, maildir folders, or a mail delivery agent, a very fast POP3 implementation, many authentication methods, and good support for TLS/SSL.