OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
SendEmail is a lightweight, completely command line-based SMTP email delivery program. If you have the need to send email from a command prompt this tool is perfect. It was designed to be used in bash scripts, Perl programs, and Web sites, but it is also quite useful in many other contexts. It is written in Perl, and is unique in that it requires no special modules, and supports any platform that runs Perl. It has a straightforward interface, making it very easy to use.
Bayonne is the telephony server of the GNU project. It offers a script-driven threaded multi-line state event telephony service on GNU/Linux, xBSD, and Microsoft Windows for building voice response systems, and uses telephony plugins for runtime driver configuration. It also features "TGI" for making Perl applications "telephony aware". It may be used to build telephony-based system administration, home automation, automated attendant, v-commerce, and voice messaging systems.
Lire is a pluggable log analyzer. It has analyzers for over 25 log file formats, ranging from Apache WWW log files to iptables firewall logs and CUPS printing logs. Reports are generated in 9 different output formats, ranging from Excel 95 to PDF to HTML, optionally with included graphs.
The Alamin GSM SMS Gateway is a group of daemons that allows you to send/receive SMS messages from any GSM device that supports AT+ commands (GSM modems or GSM mobile phones) or supported by Gnokii. A client program allows you to send messages from any IP client. An SMTP interface is provided to allow MTAs to send SMS directly to the GSM network. IMP (Incoming Message Processor) modules allows you to extend functionality to implement banking, network administration, bd querys, etc. from a GSM mobile phone.
WANPIPE S-series is a family of intelligent multi-protocol WAN and ADSL adapters that support data transfer rates up to 8Mbps. All WAN protocols supported by WANPIPE are implemented in firmware and run on the card. An advantage of an intelligent adapter is that it offloads the system CPU and improves stability. By adding a Sangoma WAN/ADSL component to the Linux kernel, one can create a powerful multi-T1/ADSL router/firewall with proven reliability of Linux. Sangoma S-series cards support an optional on board T1/E1 CSU/DSU that eliminates all external components of a traditional routing solution: i.e. T1/E1 line can be directly connected to the card. WANPIPE supports the following protocols, ATM, ADSL, Frame Relay, PPP, MULTILINK PPP, CHDLC, X25(API), BitStreaming (API), BiSync(API), and SDLC(API). Furthermore, WANPIPE supports custom API development such as: Credit card verification, Voice-over IP, Satellite Comm. All device drivers are part of the standard Linux Kernel distribution.
The Anti-Spam SMTP Proxy (ASSP) Server project aims to create an open source platform independent SMTP Proxy server which implements whitelists, Bayesian, and virus filtering to help stop unsolicited commercial email (UCE). Anti-spam tools should be adaptive to new spam and customized for each site’s email patterns. This easy to use tool works with any mail transport and achieves these goals requiring no operator intervention after the initial setup phase.
coNCePTuaL is a domain-specific programming language for rapidly generating programs that measure the performance and/or test the correctness of networks and network protocol layers. A few lines of coNCePTuaL code can produce programs that would take significantly more effort to write in a conventional programming language.
Manitou-Mail is a 3-part database-driven email system: a PostgreSQL database for the storage engine, a Perl daemon that does send/receive and customizable analysis/indexing of the mail, and a mailer-like user interface (C++/Qt) connected to the database. The general goal is to provide a database-style architecture to handle email, not just for storage but at the application level too. Fast and shared access, fine-tuned security, robust storage, consistent backups, auditing, statistics, and customized add-ons are possible.