OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
SILVERCODERS DocToText is a powerful utility which can convert documents in many formats to plain text. It includes a console application and C/C++ library, which allows embedding text extraction mechanisms into other applications. It supports MS Office binary formats (MS Word (DOC), MS Excel (XLS, XLSB), MS PowerPoint (PPT), and Rich Text Format (RTF)), OpenDocument formats (text documents (ODT), spreadsheets (ODS), presentations (ODP) and graphics (ODG)), Office Open XML formats (MS Word (DOCX), MS Excel (XLSX), and MS PowerPoint (PPTX)), iWork formats (PAGES, NUMBERS, KEYNOTE), OpenDocument Flat XML formats (FODP, FODS, FODT), Portable Document Format (PDF), Email files (EML), and HyperText Markup Language (HTML). DocToText can extract text not only from the document body but also from annotations (comments) embedded in odt, doc, docx, or rtf files and read metadata like author, last modification date, or number of pages. It can be used as a fast console viewer, and is able to convert corrupted OpenDocument and Office Open XML documents. It can be used to recover text even if other recovery methods failed.
AntFlow builds upon Apache Ant to provide a new approach to simplifying system automation that uses pipelines of hot folders chained together to perform a given task. Using XML, it associates an automated task such as data transfer, encryption, or XML processing with a directory on the local system. Whenever a file is copied or written into the hot folder, the associated task is executed and the file is moved to the next hot folder in the pipeline for further processing.
SILVERCODERS DocStorage is a utility to improve document management. You can have one database for all invoices, guarantees, protocols, and other documents. DocStorage can extract plain text from documents in doc, XLS, PPT, PDF, RTF, ODT, ODS, ODP, docx, XLSX, PPTX, and many other formats. It can use an OCR engine to extract plain text even from scanned documents. It can perform global fulltext search in all documents regardless of format. It supports document versioning, document duplicate detection, document notes, and document signing. It provides full integration with software suites like Microsoft Office and OpenOffice.
CyberFusion is a system that provides secure file transfer across a LAN, a WAN, and the Internet. It offers encryption and security, reliability and guaranteed delivery, management and automation, audit and control. It offers cost-saving migration from competitor products such as Connect:Direct which is supported with useful tools. It may be used as part of a VPN, ERP, EAI, or ETL software solution for secure file transfers as well as in disaster recovery, data archive, and backup and restore operations.