Compiere is an integrated ERP and CRM business solution for automating financial, distribution, sales, and service processes, including: financial management, purchasing, materials management, manufacturing, order management, project accounting, customer management, sales, service requests, ecommerce, reporting, and performance management. Compiere utilizes a powerful model-driven application platform that provides customers with unprecedented adaptability, rapid deployment, and low cost of ownership.
Queplix QueWeb Customer Care is a full featured, J2EE based customer care solution. It is based completely on the Google Web Toolkit framework. It contains modules for ticket and case management, interaction capturing, email routing, ticket case auto-creation from email, audit tracking, ticket workflow management, a knowledge base, logging, an administration portal, a scheduler, and built-in ad-hoc reporting with scheduling of reports by email distribution.