OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Hoteldruid is designed to manage weekly or daily rental of house apartments or hotel rooms. It uses a PostgreSQL, MySQL, or SQLite database as a backend. Reservations can be assigned to rooms automatically with user-defined rules. Pages with forms to check availability for Internet sites can be created. It supports multiple users with a privileges system. Documents and invoices can be printed, saved, and emailed.