Kablink Teaming (formerly ICEcore) is a collaboration platform that includes everything an enterprise needs to handle team coordination. It provides teams with real-time communication using IM, conferencing, and application sharing, as well as document sharing and content management features that allow organizations to create project teams and share content amongst team participants. Users can create a wiki or blog for a particular project and have it available to anyone in the company. It also features searching, a Web form builder, version and author history, and more. It includes a workflow engine that allows custom business processes to be implemented.
Queplix QueWeb Customer Care is a full featured, J2EE based customer care solution. It is based completely on the Google Web Toolkit framework. It contains modules for ticket and case management, interaction capturing, email routing, ticket case auto-creation from email, audit tracking, ticket workflow management, a knowledge base, logging, an administration portal, a scheduler, and built-in ad-hoc reporting with scheduling of reports by email distribution.
OrionSMG is a secure message gateway for transporting ebXML, SOAP, and custom message formats. It complies with the OASIS ebXML 2.0 specification, and can act in both intermediary and processing MHS roles to provide end-to-end reliable messaging. The program runs natively on Linux, OS X, and Windows with ODBC/PostgreSQL database support.
Contractor Software allows contractors to manage their projects and interact with customers online. A contractor can post each task of a project. Each task has a start date and estimated completion date. The client can then always know where the project is and leave comments for the contractor on each task. The contractor can also reply to the client with a follow up comment. This enhances communication and also leaves a record for reference later.
OpenEMM is a Web-based enterprise application for email marketing, marketing automation, email newsletter, and service email (like transaction email and event and time triggered email). It offers many features for professional users, among them: a great user interface, automatic bounce management, opening and link tracking, a lot of graphical real-time statistics, a content management system, a multi-queue mail backend for maximum sending performance, a plugin interface to easily extend the core functionality, and a scripting feature to enhance the functionality of OpenEMM with triggerable customized actions.