OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Coq au Vin is a blogging engine written in Chicken Scheme. It is designed to appeal to users who have basic Web development skills (i.e., who know HTML and CSS), are able to install their own server-side software, and would rather edit a template than press 105 buttons to customize their sites.