OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
PHFTP (PHP HTTP FTP) is a simple and fast Web FTP application. You can upload, download and administer files on FTP servers without a local FTP client, even if you are behind firewalls and proxies. The only thing you need is a Web browser HTTP(S) connection. If you can browse the Internet at your workplace, you can now also establish a FTP connection to any FTP server your PHFTP installation server can connect to.