Kune is a distributed social network focused on collaboration rather than just on communication. It focuses on online real-time collaborative editing (Wave-based), decentralized social networking (federation), and Web publishing, while focusing on workgroups rather than just on individuals. It aims to create online spaces for collaborative work where organizations and individuals can build projects online, coordinate common agendas, set up virtual meetings, publish on the Web, and join organizations with similar interests. It has a special focus on Free Culture and social movements needs.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.