OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Collax Business Server is an all-in-one Linux server for small- and medium-sized businesses. It delivers all the important network services within a heterogeneous business environment for communication, infrastructure, compliance, groupware, and storage, all in a reliable and secure way which is easy to manage. It also provides essential security functions such as firewalling and virus and spam filtering, to protect against hacker attacks, viruses, and unsolicited email messages.