OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Collax Business Server is an all-in-one Linux server for small- and medium-sized businesses. It delivers all the important network services within a heterogeneous business environment for communication, infrastructure, compliance, groupware, and storage, all in a reliable and secure way which is easy to manage. It also provides essential security functions such as firewalling and virus and spam filtering, to protect against hacker attacks, viruses, and unsolicited email messages.
Mediabird allows students to document and review their study effort using a collaborative notepad. The Web2.0 application allows for taking notes on a personal notepad. A virtual text marker allows the students to highlight their notes and ask questions about the highlighted parts. The sharing feature allows study groups to share and discuss their notes as well as questions they have created. By-and-by, the students collect answers to the questions. Pairs of questions and answers are collected in a card box that allows for memorizing the important facts later on (e.g. for an exam or presentation). The program is also available as a Moodle activity.