OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
documentr is a Web-based tool for editing and presenting software documentation. It allows you to easily maintain documentation for multiple products and product branches. Edits can easily be copied between branches, with merge conflicts being handled gracefully. It uses Markdown as its markup language, along with some extensions, and has a role-based permission system.