OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
miniBB is a flat, linear, highly customizable BB. It features MySQL, PostgreSQL, and MSSQL support, table name definitions, color skins, language packs, HTML templates, access control, smilies, search, basic BB codes, member titles and ranks, moderators, email notification, statistics, encrypted cookie logging, IP and user ID tracking and bans, spam protection, "sticky" topics, a powerful admin panel, and more.