OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Kronolith is the Horde calendar application. It provides a stable and featureful individual calendar system with integrated collaboration and scheduling features. It makes extensive use of the Horde Framework to provide integration with other applications. It implements a solid, stand-alone calendar system, allowing repeating events, all-day events, custom fields, keywords, shared calendars, iCalendar support, generation of free/busy information, and managing multiple users through Horde Authentication.
FreeMED is a Web-based medical records (EMR) and patient management system with a printing system, patient scheduling, an HL7 interface, a billing system, XML-RPC Web services, and many other features. It has an extensible modular architecture, allowing it to be customized based on individual practices without having to rewrite core components of the system. It is HIPAA compliant.
OpenDocMan is a full featured Web-based document management system (DMS) designed to conform to ISO 17025/IEC. It features an automated installation script, custom themes, plugins, check-in/out, departmental access control, file moderation, fine grained user access control, and a great search function. Written in PHP, and utilizing MySQL for the backend, this project is useful for any company looking to keep their documentation in a centralized repository.
Browser CRM is a Web-based suite combining integrated email functionality with flexible and powerful CRM (customer relationship management) and collaboration tools. Browser CRM is a single, comprehensive application that is accessible from anywhere. Browser CRM logs incoming and outgoing email against the customer record to build a complete customer history along with other Browser CRM events including Opportunities, Tasks, Appointments, Memos, Documents, and custom events.
Dolibarr is a simple Web application with ERP and CRM capabilities. It is designed for small and medium companies, freelancers or foundations, and can be used to deal with all things you require to manage your activities, such as management of products, stocks, commercial proposals, invoices, orders, members of a foundation, and mailings. A single executable that installs the server and database is available for people with no technical knowledge.