OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
There are many photo-gallery programs available. Zoph is different, as it concentrates on the management of large collection of photos instead of just showing them on the Web. It can store a lot of information about your photos, including the regular EXIF info, photographer, location, title, description, rating, and the people in the photo. Photos can appear in multiple albums and categories. Additional features include search, slideshows, lightboxes, email, access privileges, and multiple languages.
phpMyFAQ is a multilingual, completely database-driven FAQ system. It support various database systems and it also offers a content management system with a WYSIWYG editor, an image manager, flexible multi-group and multi-user support, a news system, user tracking, language modules, templates, PDF support, a backup system, Active Directory support, and an easy to use installation script.
LimeSurvey (formerly PHPSurveyor) is a Web application that interacts with MySQL, MSSQL, or Postgres to develop surveys, publish surveys, and collect responses to surveys. Once a survey has been created, data can be inserted into the survey either by a "pretty" public screen which presents each question one at a time, or by a quick and nasty data entry screen. It includes the capacity to generate individualized "tokens", so that invitations can be issued to participants. It also has the capacity to set conditions on whether questions will display (branching), numerous question types, and a basic statistics function.
Browser CRM is a Web-based suite combining integrated email functionality with flexible and powerful CRM (customer relationship management) and collaboration tools. Browser CRM is a single, comprehensive application that is accessible from anywhere. Browser CRM logs incoming and outgoing email against the customer record to build a complete customer history along with other Browser CRM events including Opportunities, Tasks, Appointments, Memos, Documents, and custom events.
Thunderbird is a total redesign of the Mozilla mail component to produce a cross-platform, stand-alone mail application using the XUL user interface language. It has many new features, among them the ability to customize your toolbars the way you want them. a new look and feel with a large number of downloadable themes which alter the appearance of the client, and the ability to add UI extensions.
Gollem is a Web-based file manager that provides the ability to fully manage a hierarchical file system stored in a variety of backends such as a SQL database, as part of a real filesystem, or on FTP, Samba or SSH servers. It supports uploading and downloading of files, basic file operations, permissions support, and MIME recognition and viewing of files through the Horde MIME library. It is fully internationalized and translatable.