OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Speech synthesis for Asterisk using MS Translator text-to-speech service to synthesize speech and play it back to the user. It supports a variety of languages, local caching of voice data, and 8kHz or 16kHz sample rates to provide the best possible sound quality along with the use of wideband codecs.