OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
The Taridium ipbx is a complete software-based VoIP PBX system that replaces a traditional proprietary hardware PBX. It runs on Linux without the need for extra software licenses, and is based on the SIP standard. It supports many phones and is available for free in a 5 user version.