OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
clipd is a daemon for displaying and saving CLIP information (also known as CallerID) from an analog telephone line. Connection history as well as callbook are stored in a MySQL database. Showing data on an LCD display using lcdproc is supported. PHP scripts are included for managing the database (adding callers, modifying, searching, dialing).
SafiWorkshop allows you to design, test, debug, and deploy advanced process flow applications (like IVRs) from a single, unified development environment. For database work, it includes a fully featured SQL query editor. SafiWorkshop also includes some Asterisk PBX specific features like an audio prompt editor.
HOMER is a robust, carrier-grade, scalable SIP capturing system and monitoring application with hEP, IP Proto4 (IPIP) encapsulation, and port mirroring/monitoring support right out of the box, ready to process and store large amounts of signaling with instant searches, end-to-end analysis, and drill-down capabilities for ITSPs, VoIP providers, and trunk suppliers using SIP signaling.