Bayonne is the telephony server of the GNU project. It offers a script-driven threaded multi-line state event telephony service on GNU/Linux, xBSD, and Microsoft Windows for building voice response systems, and uses telephony plugins for runtime driver configuration. It also features "TGI" for making Perl applications "telephony aware". It may be used to build telephony-based system administration, home automation, automated attendant, v-commerce, and voice messaging systems.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
YaaCs (Yet Another Advanced Cati system) is written in Tcl/Tk to manage and realize computer assisted telephone interviewing (CATI) and telemarketing. It make easy monitoring survey progress (giving several information), and it allows the management of the the survey with several administration tools. It simplifies the interviewer's work reading all contact's data from an easy and functional GUI. It can send faxes via hylaFAX and save all contact's data in a PostgreSQL database.
Flash Operator Panel displays information about your Asterisk PBX activity in real time via a standard Web browser with the Flash plugin. The display and button layout is configurable, so you can have more than 100 buttons on the screen at once. It also supports contexts: you can have one server running and many different client displays (for hosted PBX, different departments, etc). It can monitor several asterisk servers at once. It can integrate with CRM software, by popping up a Web page (and passing the CLID) when a specified button is ringing. It also can be used to enable click-to-dial for Web-based applications.