OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Mobicents is a professional VoIP middleware platform. Mobicents is a JAIN SLEE 1.0 Certified product which brings to telecom application developers what J2EE brings to Web and enterprise application developers. In the scope of telecom Next Generation Intelligent Networks (NGIN), Mobicents fits in as a high-performance core engine for Service Delivery Platforms (SDP) and IP Multimedia SubSystems (IMS). Mobicents enables the composition of Service Building Blocks (SBB) such as call control, billing, user provisioning, administration, and presence sensitive features.