OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
The Taridium ipbx is a complete software-based VoIP PBX system that replaces a traditional proprietary hardware PBX. It runs on Linux without the need for extra software licenses, and is based on the SIP standard. It supports many phones and is available for free in a 5 user version.
Amatix Office is a complete communication platform for small and medium-sized businesses. It provides email, calendar, contacts, conventional telephony like ISDN, new generation VoIP telephony like SIP, instant messaging, presence, and other features needed to power a business. Amatix Office is very easy to install and use and does not require any special IT skills. It is a live software appliance which boots a computer directly from a CD or USB flash drive without any software installation.
SafiWorkshop allows you to design, test, debug, and deploy advanced process flow applications (like IVRs) from a single, unified development environment. For database work, it includes a fully featured SQL query editor. SafiWorkshop also includes some Asterisk PBX specific features like an audio prompt editor.
YaaCs (Yet Another Advanced Cati system) is written in Tcl/Tk to manage and realize computer assisted telephone interviewing (CATI) and telemarketing. It make easy monitoring survey progress (giving several information), and it allows the management of the the survey with several administration tools. It simplifies the interviewer's work reading all contact's data from an easy and functional GUI. It can send faxes via hylaFAX and save all contact's data in a PostgreSQL database.