OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
sYnergy is a Web-based groupware and communication solution for use with an intranet. It includes email mailboxes, a fax viewer and sending function, contact lists, an appointment and task management function, a picture database, and a function for listening to voice messages. The extensive user management enables administrators to assign various permissions to each user and to exchange data e.g. contacts, appointments, or tasks. It also offers a function to import existing data.
TigerCube is an operating system that offers an all-in-one communications platform (including an advanced phone system and email), network security (with a firewall, content filtering, and virtual private networking), file sharing, and a fully integrated backup solution under a single, unified environment. TigerCube is free to use for up to 5 users.
The CommuniGate Pro Community Edition provides a single address and identity for all forms of Internet communications. You can check your e-mail, chat with colleagues via Instant Messaging and VoIP, view multiple calendars (and other presence features), maintain address books, and view streaming RSS news feeds, all through the powerful Flash-based interface.
astfax allows you to create an email to fax gateway. It processes incoming email messages with attached fax images and sends them out via the txfax module. Asterisk's outgoing call queue is used to initiate the fax call and transfer. The call file generated for the outgoing call queue is in template form, and can easily be updated for any system's configuration. It can be used (for example) with qmail, asterisk, spandsp, and eps to create an email/fax gateway.