OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Speech synthesis for asterisk is an Asterisk AGI script that uses Google Translate to convert text to speech and play it back to the user. It supports a variety of different languages, local caching of voice data, and a choice between 8 kHz or 16 kHz sample rates to provide the best possible sound quality along with the use of wideband codecs.
sms-queue handles an SMS queue for small networks or single user machines. It is designed for areas where many SMS messages are sent. It does not actually send the SMS itself, but instead calls an external application (depending on the SMS gateway you want to use) via a simple standard interface. The communication between client and server is based on a simple ASCII protocol over TCP/IP which should make it easy to develop your own frontend.
Flash Operator Panel displays information about your Asterisk PBX activity in real time via a standard Web browser with the Flash plugin. The display and button layout is configurable, so you can have more than 100 buttons on the screen at once. It also supports contexts: you can have one server running and many different client displays (for hosted PBX, different departments, etc). It can monitor several asterisk servers at once. It can integrate with CRM software, by popping up a Web page (and passing the CLID) when a specified button is ringing. It also can be used to enable click-to-dial for Web-based applications.
YaaCs (Yet Another Advanced Cati system) is written in Tcl/Tk to manage and realize computer assisted telephone interviewing (CATI) and telemarketing. It make easy monitoring survey progress (giving several information), and it allows the management of the the survey with several administration tools. It simplifies the interviewer's work reading all contact's data from an easy and functional GUI. It can send faxes via hylaFAX and save all contact's data in a PostgreSQL database.
VoiceXML::Client is a library that provides Perl programs with the ability to act as a user agent that fetches Voice Extensible Markup Language (VoiceXML) documents, parses them, and then executes the instructions therein by playing prompts and collecting user DTMF input/voice recordings through a handle to some type of telephone or other device interface. VoiceXML::Client's focus is on the client side. The XML documents are generated by a distinct process of your choice, unrelated to the library.