OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
SipUnit provides a class library that allows software developers to create automated unit tests for SIP applications. Session Initiation Protocol (SIP) is widely used for providing telephone services over the Internet. SipUnit extends the JUnit framework to incorporate SIP-specific assertions, and it provides a high-level API for performing the SIP operations needed to interact with or invoke a test target. A test program using the SipUnit API is written in Java and acts as a network element that sends/receives SIP requests and responses.
Mediastreamer is a portable C library that allows you to create and run audio and video streams. It is designed for any kind of voice over IP applications. It features RTP connectivity, audio codecs (Speex, iLBC, G711, GSM, and AMR), video codecs (MPEG4, H263, H264, and Theora), sound card I/O, wav file streaming, webcam video capture, echo-cancellation, conferencing, parametric equalization, and various other utilities. It has a modular design that makes it extensible through plugins. This is the media-streaming component of linphone, a GPL SIP video phone.
oRTP is a library implementing the Real-time Transport Protocol (RFC3550), written in C. It is easy to use and provides a packet scheduler for sending and receiving packets on time, adaptive jitter compensation, automatic sending of RTCP compound packets, and the RTCP parser API. It works with IPv6.
Seagull is a multi-protocol traffic generator test tool. Primarily aimed at IMS protocols, it is a powerful traffic generator for functional, load, endurance, stress, and performance tests for almost any kind of protocol. It currently supports Diameter, SIP, HTTP, XCAP, H.248 (ASCII) over UDP/TCP/SCTP/TLS, and TCAP over SS7 or SIGTRAN.