WombatDialer is a platform to provide mass outbound calling. This can be used to implement many different services. By offering a set of ready-to-use components and a monitoring GUI, it lets you create complex solution in minutes. It can work on predefined call lists or can dynamically create them over an API (e.g., dial number X after 10:30AM). It shares the load on one or more PBX servers and has flexible rescheduling logic to handle missed calls. It is built to be used with your existing Asterisk PBX, and does not require separate servers or a separate set of lines. It can call over VoIP or through the public telephone network. It is built to integrate with your business processes, and can receive calls to be made over HTTP and/or notify an external system in realtime of calls made and results gathered. It works natively with the QueueMetrics Call-Center Monitoring Suite to produce state-of-the-art campaign analyses and insight.
Oreka is an enterprise telephony recording and retrieval system with a Web-based user interface. It supports recording voice from VoIP SIP, Cisco Skinny (aka SCCP), raw RTP, and audio sound devices, and runs on multiple operating systems and database systems. It can record audio from most PBX and telephony systems, such as BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc. It is being used in call centers and contact centers for quality monitoring (QM) purposes.
MyConnection Server is broadband testing software which measures connections for bandwidth speeds and connection quality for time critical applications such as VoIP, Video conferencing, and IPTV. It helps organizations assess networks for deployment of new/additional services and identify and resolve last mile customer connectivity problems with little need for the customer to assist in the resolution process. A network route testing component details the path of the connections and where packet loss and latency occur, including discovery of multiple routes to a destination. Remote Test Agents enable technical staff to customize and interactively manage the bandwidth testing process and perform extended quality testing over hours or days to address and resolve intermittent problems as required. Satellite Servers establish additional connection testing points at the application edge to accurately test actual application network paths.
SipUnit provides a class library that allows software developers to create automated unit tests for SIP applications. Session Initiation Protocol (SIP) is widely used for providing telephone services over the Internet. SipUnit extends the JUnit framework to incorporate SIP-specific assertions, and it provides a high-level API for performing the SIP operations needed to interact with or invoke a test target. A test program using the SipUnit API is written in Java and acts as a network element that sends/receives SIP requests and responses.
Asterisk Presence Panel is a simple application that allows the user to monitor the status of extensions on multiple Asterisk based PBX systems. The application connects to the Asterisk server using the manager interface. When it starts, it uses a manager command to probe the status of the extension, after which it relies on the extension status messages in the manager session to update its status. The application features contact groups, the ability to click to dial a contact, computer driven dialling for any number, the ability to connect to multiple Asterisk servers, and integration with the system tray on supported platforms.
GnuDialer is a predictive dialer for contact centers. GnuDialer currently supports inbound, outbound, open/closer, and auto campaigns. It has a multi-process object oriented design and uses the Asterisk PBX. Gnudialer is separate from any agent interface or CRM, but does include a capable (Java-based) CRM application that uses Firefox, Internet Explorer, and Mozilla.
SafiServer is an engine that powers the applications called Saflets that control one or more Asterisk PBXs. These can be used for IVR applications such as information, account management, nearest dealer routing, and more. It also acts as an application repository for multi-developer environments.