OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
MCS MyVoIP very accurately measures the quality and performance of Internet connections for Voice over IP (VoIP) usage by simulating UDP voice data traffic between a server and browser clients. Connections are tested for jitter and packet loss and rated for the supported level of sound quality. The VoIP test can be set to various codecs or customized by packet size, packet rate, and test length. The test can further be combined with a bandwidth speed test or network route diagnostics for more in-depth connection analysis.
DialFOX is an express dialplan report generator that is used with the Asterisk PBX system. It is able to make an inventory of any device (such as SIP phones, softphones, and ATA) that is active in a local network. It lists their extensions, IP address, username, caller queue, device info, and comments. It can easily access any SIP device that is found in the LAN. Furthermore, DialFOX provides additional information about phone devices like firmware release, key functions, and more.
o2-sms.pl is intended for customers of O2 Germany that have an account at www.o2online.de. It can send SMS messages via the WWW gateway. Use the -f option to send a flash SMS (it will pop up on the recipient's display immediately). The message text can have up to 780 characters. SMS to wired recipients are limited to 160 chars, as they are being sent as "text-to-speech".