OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Bayonne is the telephony server of the GNU project. It offers a script-driven threaded multi-line state event telephony service on GNU/Linux, xBSD, and Microsoft Windows for building voice response systems, and uses telephony plugins for runtime driver configuration. It also features "TGI" for making Perl applications "telephony aware". It may be used to build telephony-based system administration, home automation, automated attendant, v-commerce, and voice messaging systems.
The Alamin GSM SMS Gateway is a group of daemons that allows you to send/receive SMS messages from any GSM device that supports AT+ commands (GSM modems or GSM mobile phones) or supported by Gnokii. A client program allows you to send messages from any IP client. An SMTP interface is provided to allow MTAs to send SMS directly to the GSM network. IMP (Incoming Message Processor) modules allows you to extend functionality to implement banking, network administration, bd querys, etc. from a GSM mobile phone.
Flash Operator Panel displays information about your Asterisk PBX activity in real time via a standard Web browser with the Flash plugin. The display and button layout is configurable, so you can have more than 100 buttons on the screen at once. It also supports contexts: you can have one server running and many different client displays (for hosted PBX, different departments, etc). It can monitor several asterisk servers at once. It can integrate with CRM software, by popping up a Web page (and passing the CLID) when a specified button is ringing. It also can be used to enable click-to-dial for Web-based applications.
Speech synthesis for asterisk is an Asterisk AGI script that uses Google Translate to convert text to speech and play it back to the user. It supports a variety of different languages, local caching of voice data, and a choice between 8 kHz or 16 kHz sample rates to provide the best possible sound quality along with the use of wideband codecs.