OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Linphone is an audio and video Internet phone with GTK+ and console interfaces. It uses the SIP protocol, and is compatible with most SIP clients and gateways. It can use various audio and video codecs such as Speex, GSM, G711, G722, ilbc, amr, Theora, H263-1998, MPEG4, H264, VP8, and snow.
The GNU Gatekeeper is a free H.323 gatekeeper based on the OpenH323 project. You can use it to manage a Voice-over-IP network and let endpoints (e.g., Netmeeting) communicate through symbolic names. It also has an external interface for billing and other applications. It runs on a number of Unix versions (including Linux and Solaris) and Windows.
Bayonne is the telephony server of the GNU project. It offers a script-driven threaded multi-line state event telephony service on GNU/Linux, xBSD, and Microsoft Windows for building voice response systems, and uses telephony plugins for runtime driver configuration. It also features "TGI" for making Perl applications "telephony aware". It may be used to build telephony-based system administration, home automation, automated attendant, v-commerce, and voice messaging systems.
Baudline is a time-frequency browser designed for scientific visualization of the spectral domain. Signal analysis is performed by Fourier, correlation, and raster transforms that create colorful spectrograms with vibrant detail. Conduct test and measurement experiments with the built in function generator, or play back audio files with a multitude of effects and filters. The baudline signal analyzer combines fast digital signal processing, versatile high speed displays, and continuous capture tools for hunting down and studying elusive signal characteristics.
Speex is a patent-free compression format designed especially for speech. It is specialized for voice communications at low bit-rates in the 2-45 kbps range. Possible applications include Voice over IP (VoIP), Internet audio streaming, audio books, and archiving of speech data (e.g. voice mail).
Ip phone Scanning Made Easy (ISME) scans a VOIP environment, adapts to enterprise VOIP, and exploits the possibilities of being connected directly to an IP Phone VLAN. It seeks to get the phone's configuration file directly from a TFTP server, enable SIP/SIPS (TCP/UDP), communicate with an embedded Web server and Web server banner, identify the editor by MAC address, and identify potential default login/password combinations which should be changed.
SCMxx is a console program that allows you to exchange certain types of data with mobile phones made by Siemens. Some of the data types that can be exchanged are logos, ring tones, vCalendars, vCards, phonebook entries, and SMS messages. It works with the following phones: S25, C35i, M35i, S35i, ME45, S45, SL45, M50, and probably some others, too. It basically uses the AT command set published by Siemens (with some other additional resources).
Sofia-SIP is a SIP user agent library, compliant with the IETF RFC3261 specification. It can be used as a building block for SIP client software for uses such as VoIP, IM, and many other real-time and person-to-person communication services. The primary target platform is GNU/Linux. Sofia-SIP is based on a SIP stack developed at the Nokia Research Center.
Mediastreamer is a portable C library that allows you to create and run audio and video streams. It is designed for any kind of voice over IP applications. It features RTP connectivity, audio codecs (Speex, iLBC, G711, GSM, and AMR), video codecs (MPEG4, H263, H264, and Theora), sound card I/O, wav file streaming, webcam video capture, echo-cancellation, conferencing, parametric equalization, and various other utilities. It has a modular design that makes it extensible through plugins. This is the media-streaming component of linphone, a GPL SIP video phone.